Frequently Asked Questions


Shopping

  1. Can I order by telephone?
  2. What forms of payment do you accept?
  3. Will I receive an order confirmation?
  4. How can I change or cancel my order?

 

 

Shipping & Processing

  1. How are the headboards delivered?
  2. What are the shipping charges?
  3. Do you apply delivery, processing or bulk surcharges to your items?
  4. When will my headboard arrive?
  5. Do you offer Rush Delivery?
  6. How can I check the delivery status of my order?
  7. Which deliveries will be charged sales tax?
  8. Can you ship orders to a PO box?
  9. Can you ship orders to foreign countries?
  10. Can large or oversized items be shipped to Hawaii or Alaska?

 

 

Returns

  1. What is the return policy?
  2. How do I return merchandise?
  3. Can I return sale merchandise?

 

 

Security

  1. When I submit credit card information online, is it secure?
  2. Will you sell or rent my email address, contact or credit card information to other companies?
  3. What is the credit card verification number?

 

 

Miscellaneous

  1. Do you do special or custom orders?
  2. Do you monogram?
  3. Can I send items as gifts?
  4. Are there any Slumber Designs retail stores?
  5. Do you offer products to businesses, wholesalers or interior designers?
  6. How should I clean my upholstered piece?

 

 


Answers

Shopping

  1. Can I order by telephone?
    Of course. Our Customer Service representatives are available to take your order 5 days a week – Monday–Friday from 9:00am to 4:00pm (CST). Call 1.866.600.3434 to order by phone.
  2. What forms of payment do you accept?
    We accept the following credit cards: Visa, MasterCard, American Express and Discover.
  3. Will I receive an order confirmation?
    If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it. We will also provide you with a tracking number once the headboard has been shipped.
  4. How can I change or cancel my order?
    You may only change or cancel your order via telephone or email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. Please call our Customer Service department at 1.888.600.3434 between 9:00am and 4:00pm (CST), Monday-Friday or email customerservice@slumberdesigns.com.

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Shipping & Processing

  1. How are the headboards delivered?
    We deliver our headboards via UPS or FedEx Freight. Both shipping companies will bring the package to your home but will not unpack or inspect them, or attach them to your bed frame. Both shipping companies will also require your signature upon delivery.
  2. What are the shipping charges?
    Shipping charges to the 48 continental states are based on the size of the headboard ordered. King headboards are $200, queen headboards are $180 and twin headboards are $160. For all other products, shipping costs vary and are listed under each item.  If you live in Hawaii or Alaska, please contact us for shipping rates.
  3. Do you apply delivery, processing or bulk surcharges to your items?
    Because Slumber Designs wants to keep shipping costs low and simple, we do not add delivery, processing or bulk surcharges onto our items.
  4. When will my headboard arrive?
    All items are shipped immediately and will arrive within 5 business days. If you live in Alaska or Hawaii, your item will arrive within 10-15 business days. Items ordered Friday–Sunday will be shipped out on Monday.  We will notify you by email if there are any delays.
  5. Do you offer Rush Delivery?
    Because we understand you’re excited to get your new product, all items are shipped immediately and will arrive within 5 business days of receipt of your order.
  6. How can I check the delivery status of my order?
    We make sure all products shipped FedEx and UPS have a tracking number. We will send you this number in an email confirmation.
  7. Which deliveries will be charged sales tax?
    Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. Sales tax is also charged on all delivery and processing charges for states with an asterisk. The local sales tax for delivery destination is charged.
  8. Can you ship orders to a PO Box?
    Because FedEx and UPS require signature upon delivery, we regret we cannot send items to a PO Box.
  9. Can you ship orders to foreign countries?
    Currently we cannot process international orders through our website. Please contact us via email or phone.
  10. Can large or oversized items be shipped to Hawaii and Alaska?
    Additional shipping will be placed on all orders sent to Hawaii and Alaska. Please contact us via email or phone to place your order

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Returns

  1. What is your return policy?
    We are proud of our headboard collection and want you to be perfectly satisfied with your purchase. All furniture is guaranteed. If for any reason you are not happy with your purchase you may return the item(s) within 15 days of receipt of the order for a full refund of merchandise cost. After 30 days, we will replace or return your purchase against manufacturer's defects. The only exception to the return policy is merchandise marked on sale. Sale merchandise is final sale.
  2. How do I return merchandise?
    If you are returning furniture, please call our Customer Service department at 1.866.600.3434 between 9:00am and 4:00pm (CST), Monday-Friday to inform us of the return.  You will be responsible for the shipping costs. We also require that the shipping method that you choose provides tracking and proof of delivery. 

    When returning an item, please be sure to include the following information:
    Name
    Address
    Phone Number
    Reason for return
    Action to be taken (replacement or credit)

    Mail the package to:
    Slumber Designs
    Attn: Returns Dept.
    2515 White Bear Ave. A-8 #137
    Maplewood, MN  55109-5159

  3. Can I return sale merchandise?
    All sale merchandise is final sale. Please make sure you are happy with your selection as we cannot accept returns on sale items.

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Security

  1. When I submit credit card information online, is it secure?
    We use sophisticated encryption and authentication tools to protect the security of your credit card information, and do our best to protect its security on our systems. Every page in the slumberdesigns.com ordering process that requests credit card information uses 256-bit secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it. Also, for optimal security, credit card information is never stored on our site.

    Finally, to help ensure that others cannot access your credit card information on our website, we highly recommend that you sign out of your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place


  2. Will you sell or rent my email address, contact or credit card information to other companies?
    When you place an order or contact us, be assured that Slumber Designs will never share, trade, rent, sell or release any of your information to any third party, business or individual.
  3. What is a credit card verification number?
    This number is printed on your card to help ensure safe and secure transactions. On a Visa, MasterCard or Discover Network card, the number is the last three digits printed on the back of the card. On an American Express card, it is the four digits printed above the account number on the front of the card.

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Miscellaneous

  1. Do you do special or custom orders?
    Currently, Slumber Designs does not accept special or customized orders.
  2. Do you monogram?
    At this time, Slumber Designs does not offer monogramming.
  3. Can I send items as gifts?
    Slumber Designs is happy to provide gift service. We will also include a personal gift message at no additional charge.  Unfortunately, because of the size of the item, we cannot provide gift wrapping. Please contact customer service when placing any gift orders.
  4. Are there any Slumber Designs retail stores?
    At this time Slumber Designs does not have any retail stores. We hope to though in the future!
  5. Do you offer products to businesses, wholesalers or interior designers?
    Please call 1.866.600.3434 or email your information to customerservice@slumberdesigns.com
  6. How should I clean my upholstered piece?
    Due to the use of various fabrics and materials, we suggest all items be professional cleaned.

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© Slumber Designs 2009. Design by Sanna Lee Consulting